Frequently Asked Questions

What are Home Care rates? Our rates are based upon the specific needs and location of each client. To get a personalized quote, or to schedule a free assessment, please contact us. How does live-in work? Depending on the length of a live-in, Serenity Home Care usually will provide two-three caregivers throughout the week. These caregivers will work two-four day shifts. Live-ins can also live in your home for a week at a time. While doing your assessment, we will go over what options will best suit your needs. Live-ins can be a wonderful alternative to a facility for clients who wish to “Remain Independent and at Home.” What are my payment options? There are a variety of payment methods for homecare. Our kind of services is non-medical in nature, and therefore is not covered by Medicare. The most popular forms of payment are: Private Pay- We accept major credit and debit cards through our on-line pay pal account, and personal checks. Reverse Mortgages – Call us and we will refer you to a mortgage specialist, they can answer any questions on this funding source. Other Options - There are some great government programs that will pay for these services. Please refer to our government link. What type of licensing and insurance should an agency carry? We are licensed by the Texas Department of Aging and Disability Services. We also carry liability/bond insurance on all of our caregivers. If a PRIVATE caregiver does not carry this coverage, the liability costs fall on the client or their family members. What happens if a caregiver is sick or can not make it to their shift? With nearly 50 caregivers, Serenity Home Care can always provide quick coverage. We train at least two caregivers on each case so that you always have a back up that your loved one knows. In rare cases that we have to bring in a new caregiver, our Field Supervisor will introduce the caregiver to the client. In each client’s home, we have a detailed Care Plan so every caregiver knows exactly what needs to be done when filling in for someone else. We always communicate to the client the changes that are being made to make sure they feel comfortable with the temporary person we are sending. Do we need to sign a contract for a certain length of time? No, to begin services we require a signed “Service Agreement “that doesn’t obligate you to any significant amount of time. The purpose of the “Service Agreement” is to review our services and to outline expectations. We do, however, require a two week cancellation of services so we have adequate time to place our caregivers on another case. How does billing work? We send out an itemized bill every two weeks which correlates with the signed time sheet by the client. We do not bill monthly due to our commitment to paying our caregivers every two weeks. When we begin service, we collect a service deposit. This deposit equals two weeks of service and is fully refunded when we are no longer providing homecare. If there is an outstanding balance at the end of services, we deduct it from the deposit. Do you provide care outside the home? We like to see our clients “Remain Independent…Remain at Home”. We do, however, work with several assisted living homes, nursing homes,hospitals, and other places because clients may require extra attention or have constant personal care needs. How do I go about changing my schedule? As stated in your “Service Agreement”, we ask for a two week notice for any changes in your schedule due to family visits, vacations, etc. If a client is hospitalized, we will not expect a notice, just a phone call so we can temporarily cancel services with your caregiver.